Senior Services Technician

About the role

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

• Your day at NTT DATA
• The Senior Services Technician has the required demonstrated experience and is responsible for the basic equipment setup and configuration of associated software at client sites.
• They collaborate and work closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.
• The Senior Services Technician is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.
• The Senior Services Technician provides telephonic, remote, and on-site support to clients.

Key responsibilities

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at moderate levels of complexity.
• Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
• Performs any other related task as required.

To thrive in this role, you need to have

• Displays good interpersonal skills.
• Good verbal and written communication skills.
• Good problem-solving skills.
• Ability to take initiative and complete tasks on time within very little daily instruction.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Relevant Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience

• Demonstrable related experience grained within a similar IT environment.
• Demonstrable related experience with the relevant operating systems on server platforms.

Workplace type: Hybrid Working