Senior Site Reliability Engineer - Apple Services Engineering / iCloud

Summary

People at Apple don’t just build products — they craft experiences our customers love and depend on. Apple Services Engineering (ASE) builds and supports the systems that make many of these daily experiences possible. If you’ve used Apple products, you’ve likely interacted with us. Apple Services Site Reliability Engineering (SRE) teams are responsible for the systems and services that directly support those customers and their experiences. We are looking for a senior SRE with experience in building and supporting highly available customer-facing services.

About the role

Apple Services’ scale is BIG. Operating at our scale, across multiple geographies and servicing hundreds of millions of users presents unique challenges. As a Software Developer in SRE at Apple, you'll need to solve these problems using data, teamwork, and your own expertise.

ASE Products Site Reliability teams are responsible for the reliability and performance of the server software stack that powers products like iCloud Photos, Mail, Drive, Backup and many more.

We do that by focusing on reliability best practices from service inception to production, collaborating deeply with product development teams to deliver a superlative product and shared vision while leveraging data and automation as first principles. We run a mix of open source, vendor licensed, and internally developed tools to manage the end to end SDLC of our products.

You'll learn these tools and have opportunities to improve them.

Responsibilities

• Engage with our product teams to understand requirements, design and implement resilient and scalable infrastructure solutions.
• Operate, monitor, and triage all aspects of our production and non-production environments.
• Collaborate on code, infrastructure, design reviews, and process enhancements
• Evaluate and integrate new technologies to improve system reliability, security, and performance.
• Develop and implement automation to provision, configure, deploy, and monitor Apple services.
• Participate in an oncall rotation providing hands-on technical expertise during service impacting events.
• Contribute to capacity planning, scale testing, and disaster recovery exercises
• Approach operational problems with a software engineering mindset.

Minimum Qualifications

• 5+ years in a Site Reliability Engineering, or DevOps focused role.
• BS degree in computer science or equivalent field with 5+ years of experience.
• Knowledge of Linux operating system principles, networking fundamentals, and systems management.
• Demonstrable fluency in at least one of the following languages: Java, Python, or Go.
• Automation experience
• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment.
• Familiarity with micro-services architecture and container orchestration with Kubernetes.
• Awareness of key security principles including encryption, keys (types and exchange protocols).
• Understanding of SRE principals including monitoring, alerting, error budgets, fault analysis, and automation.
• Strong sense of ownership, with a desire to communicate and collaborate with other engineers and teams.
• Ability to identify and communicate technical and architectural problems, while working with partners and their team to iteratively find solutions.

Preferred Qualifications

• Infrastructure Ops experience
• Experience implementing automation
• Scripting experience in Python
• Enjoy building partnerships