Senior Site Reliability Engineer

About the role

We are looking for a Senior Site Reliability Engineer (SRE) to support the C-Track Royal Courts of Justice (RCJ) project in the UK. The role focuses on ensuring the reliability, performance, and availability of business-critical applications by leveraging Azure, Kubernetes, Terraform, SQL Server, automation, and monitoring technologies. You will work closely with engineering and operations teams to improve platform stability, automate processes, and resolve complex technical issues.

Key Responsibilities

• Manage, monitor, and improve production and non-production applications and infrastructure.
• Support Azure cloud services, AKS, SQL Server, Linux, and Windows environments.
• Develop and maintain Infrastructure as Code (Terraform) and deployment automation.
• Troubleshoot application, database, Kubernetes, networking, and infrastructure issues.
• Optimize SQL Server performance, availability, backup, recovery, and disaster recovery solutions.
• Support monitoring, observability, incident management, and root cause analysis.
• Collaborate with cross-functional teams on migrations, reliability improvements, and operational excellence.
• Participate in a 24x7 on-call rotation for critical production systems.
• 2 shifts rotation. 12pm IST - 9pm IST and 2pm IST - 11pm IST. On call rotation also.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Total 6-10 years.
• 6-10 years of experience in SRE, DevOps, Cloud Engineering, or similar roles.
• Hands-on experience with Microsoft Azure, AKS, Kubernetes, Terraform, Git, and CI/CD automation.
• Strong SQL Server administration, performance tuning, and troubleshooting skills.
• Experience supporting Linux and Windows platforms.
• Knowledge of networking, DNS, TLS, high availability, disaster recovery, and security best practices.
• Strong analytical, troubleshooting, and incident management skills.
• Experience using Jira, ServiceNow, and ITIL-based operational processes.

Preferred Qualifications

• Experience with cloud, database, and application migration projects.
• Expertise in monitoring and observability platforms.
• Experience managing highly available, enterprise-scale production environments.
• Knowledge of infrastructure security remediation and compliance requirements.
• Strong communication skills with experience working with global stakeholders.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.