Senior Site Reliability Engineer II

Responsibilities

• Define and drive observability strategy for IT system and process health, performance, and reliability, including alerting quality, dashboards, and service health indicators.
• Design and implement software-driven solutions within the IT domain, automating manual processes and eliminating operational complexity and toil.
• Act as a technical leader and force multiplier, helping set priorities and influencing decision-making across the entire IT team - support, systems and networks.
• Take ownership of large, ambiguous initiatives, driving them from concept to delivery while aligning stakeholders across IT, engineering and partner teams.
• Proactively identify systemic risks and reliability gaps in both tools and processes, recommending and leading platform upgrades and architectural improvements before they become incidents.
• Provide technical mentorship, architecture guidance, and high-quality design and code reviews for engineers across IT teams.
• Lead by example in documentation and knowledge sharing, ensuring systems and processes are well-understood and not dependent on individual ownership.
• Participate in and help mature incident response, escalation practices, and post-incident learning across the organization.

Desired Experience

• Bachelor's or Master's degree in Computer Science or equivalent practical experience.
• 5+ years of experience in site reliability engineering, infrastructure engineering, or platform engineering roles, with demonstrated impact at scale.

Reliability & Troubleshooting

• Expert-level, methodical troubleshooting across the entire stack, from application to kernel to network.
• Strong command-line proficiency and deep expertise in Linux systems and operating system fundamentals.
• Advanced understanding of networking concepts including load balancing, proxies, DNS, TCP/IP, NAT, and service-to-service communication.

Software & Automation

• Experience working across multiple languages (e.g., Python, Go, Bash, and familiarity troubleshooting application stacks such as React or similar). Strong proficiency in at least one.
• Strong track record of automating repetitive and complex operational work to reduce toil and increase reliability.
• Ability to design and build internal tools (Python or Go) that standardize and scale IT practices.
• Comfortable operating in an agile environment, with disciplined testing and quality practices.

Cloud & Platform Engineering

• Experience with cloud platforms (AWS preferred, GCP/Azure acceptable), particularly managed services and production-grade architectures.
• Expertise in Kubernetes and container orchestration (EKS, Helm), including lifecycle management and operational best practices.
• Proven experience designing and implementing observability systems, including metrics, logging, tracing, dashboards, and alerting.
• Deep understanding of container technologies, security scanning, secrets management, dynamic configuration, and microservices architectures.
• Familiarity with service meshes and advanced traffic management concepts.

Infrastructure as Code

• Experience designing and maintaining company-wide IaC codebases using tools such as Terraform, Pulumi, CloudFormation, or Ansible.
• Ability to think holistically about infrastructure design, cost, reliability, security, and long-term maintainability.