Senior Software Engineer

About the role

We are seeking a Senior Software Engineer to join our Technology, Data, and AI Engineering team in supporting internal business processes, branded communications and scam protection services. In this role, you will be responsible for validating business process workflows, APIs, and data pipelines. This includes working with and ensuring proper accuracy of AI agentic applications to help provide proper business insights and analytics which will support our scam protection and branded communications systems.

What you'll be doing

• Design and develop API endpoints, enabling secure and demonstrably performant data exchange with the rest of the middleware system in the cloud or on-premises using Java, Python, etc.
• Write technical design documents using modern distributed systems design patterns
• Design and develop parts of the solution responsible for storing and retrieving data from the various data stores, including service buses, distributed cache systems, both RDBMS and No-SQL databases
• Design, implement, and write test software for both the delivered solutions and the surrounding architecture
• Work with performance in mind to ensure high scalability is achieved and required KPIs are met
• Take guidance from leadership on project ideation and help guide, grow, and mentor other engineers on the team
• Tasking out and grooming different tickets in Jira to a point where they are executable and assignable to other team members
• Contribute to advancing reliability and performance of the Service Architecture, introduce new performance counters and instrumentation points
• Stay abreast of developments in relevant technologies
• Working closely with internal teams at First Orion to gather information on business processes and workflows that can be automated or improved
• Work with Databricks as our primary data analytics platform
• Deploying solutions in AWS and working with other systems in the cloud
• Expand documentation of existing services
• Researching and designing new AI skills, tools, and agentic applications

What you'll need

• Bachelor's degree in Computer Science or equivalent years of engineering experience.
• 5+ years of hands-on experience in Java or Python.
• Curious, self-driven, and eager to learn new technologies including emerging AI/ML tools.
• Full working knowledge of Git and CI/CD pipelines
• 3+ years of experience with a Cloud Computing Service, such as AWS
• 2+ years of SQL experience
• Self-starter personality with the ability to wear multiple hats to create solutions
• Ability and mindset to dive into unfamiliar problems and come up with unique solutions
• Comfortable working in dynamic, fast-paced environments.
• A positive attitude and patience to work closely with stakeholders

Bonus Points

• Exposure to robocall mitigation frameworks or spam filtering systems.
• Certifications from cloud platforms (AWS, Azure, or GCP).
• Knowledge of LLMs, AI models, and harnesses.
• Knowledge of telecom call flow signaling (SIP, RTP).
• Experience in Snowflake or Databricks

Company Benefits

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we're helping our teammates reach their wellness goals while at work.

Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.
• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.