Senior Solutions Engineer - Northeast US

Job summary

As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.

Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance before and during the sales cycle ensuring customer requirements are met with tailored, innovative solutions.

Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You'll also work closely with cross-functional teams to align solutions with customer needs and organizational goals. With expected travel around 20-25%.

What you will do

Working for the Solutions Engineering team is an exciting blend of technology and sales, with real world impact, that continually provides diverse challenges and continuous learning. At DigiCert, we are excited to evolve our Solutions Engineering team to the next level, not just as engineering experts, but becoming business value champions and advocates for our prospects and customers. As part of the Solutions Engineering team, you will be at the forefront of emerging trends like post-quantum cryptography, IoT security, zero trust architecture, and digital identity and automation.

Your day to day will include

Customer Engagement and Technical Discovery

• Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.
• Lead or participate in product demonstrations, showing how solutions meet client-specific needs.
• Translate complex customer requirements into actionable technical solutions or configurations.
• Assist with scoping customer environments to recommend best-fit products or services.

Solution Design and Architecture

• Create technical documentation, architecture diagrams, and integration guides for customer engagements.
• Deliver engaging technical presentations that deliver business value to external stakeholders and customers.
• Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.
• Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs.
• Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans.
• Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.

Cross Functional Collaborations

• Partner with Account Executives and Customer Success Managers to align technical value with customer goals.
• Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items

What you will have

Educational Background

• Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.

Technical Skills & Experience

• 5+ years' experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software
• General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles
• Familiarity with cryptographic principles, digital certificates, and PKI concepts.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes.
• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.
• Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.
• Experience with DevOps and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef).

Soft Skills

• Self-motivated with ability to self-direct in strategic alignment with sales counterparts
• Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking
• Passion for continuous learning and applying innovative solutions to complex challenges.
• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus
• Basic project management skills to accomplish role requirements
• Strong communications, interpersonal and presentation skills, in both written and verbal formats
• Fluency in English

Nice to have

• Cybersecurity certifications (CISSP, GSEC, CCSP, etc.).
• Hands-on experience with certificate management and cryptographic tools.
• Familiarity with code signing, load balancers, and secure key storage.
• Understanding of SSO, SAML, OpenID authentication methods.
• Strong analytical and problem-solving skills with a proactive security mindset.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7 confidential support for employees and families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

• To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
• #LI-IW1

Compensation Transparency

The total on-target earnings (OTE) for this role, including base salary and variable incentive compensation (at 100% target performance), are outlined below.

Each candidate's compensation offer will be determined based on factors including experience, skills, qualifications, performance expectations, business needs, and location. Actual earnings may vary based on individual performance. This role may also be eligible for additional compensation and benefits, which will be discussed during the hiring process.

We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.

For more information regarding our comprehensive benefits, see the benefits section.

• OTE $170,000 - $230,000 USD
• Base Salary $119,000 - $161,000 USD
• Incentive Compensation $51,000 - $69,000 USD