Senior Specialist, HCMC Operations

About the role

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. This position is located in Chicago.

Responsible for effectively managing the day-to-day operational functions for the Hospital Capacity Management Consortium (HCMC), ensuring that systems, processes, programs, and administrative workflows are aligned with organizational goals and priorities.

Facilitates cross-functional activities, supports project execution, monitors operational performance, and recommends improvements in efficiency, communication, and accountability across the organization.

Essential Functions

Oversees day-to-day operational activities to ensure efficient, consistent, and effective workflow across the organization that align with organizational goals, priorities, and annual operating plans. Monitors project progress, identifies barriers, and supports timely resolution of operational issues. Manages internal processes, procedures, timelines, and deliverables to ensure operational alignment and accountability.

• Facilitates cross-functional communication among staff, leadership, committees, vendors, and external partners.
• Assists with budget tracking, expense monitoring, invoicing, reporting, and resource planning.
• Develops, documents, and improves standard operating procedures, workflows and administrative systems.
• Identifies opportunities to streamline operations, improve service delivery and strengthen organizational effectiveness.

• Utilizes technology, data, and administrative tools to improve efficiency and support organizational needs.
• Stays abreast of trends to enhance program delivery.
• Contributes to meeting planning, agenda development, logistics, follow-up tracking, and documentation of action items.
• Maintains accurate records, dashboards, reports, and performance metrics to support decision-making.

• Prepares reports, status updates, briefing materials, and operational summaries for leadership or governance groups.
• Manages vendor relationships, contracts, service agreements, and operational deliverables.
• Ensures member, customer, or stakeholder inquiries and requests are handled promptly and professionally.
• Ensures compliance with organizational policies, deadlines, documentation standards, and administrative requirements.

Performs other duties as assigned.

Minimum Qualifications

Education Bachelor's Degree Operations, project management, communications, business or related field Required

Minimum Qualifications

Work Experience 5+ years Operations/office management experience Required Association or not for profit experience Preferred

Minimum Qualifications

Knowledge, Skills and Abilities Knowledge of project management, budgeting/tracking, process improvement and communications

• Required Proficiency in Microsoft Office Suite, Association Management Systems (AMS), and other relevant technology
• Required Ability to collaborate and interact with all levels of organization
• Required Ability to manage multiple priorities while working in a fast-paced environment
• Required Excellent attention to detail
• Required Excellent verbal and written communication skills
• Required Salary Information: Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Salary Range
• Minimum: 79000 Salary Range
• Midpoint: 99000 Salary Range
• Maximum: 119000 We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more! The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information. The AHA participates in the E-Verify Program. #LI-Hybrid