Senior Staff Software Engineer, AI-Native Engineering - Flow

What you'll do

• Lead the design and delivery of complex, cross-functional features across the product, from architecture through production operations.
• Build AI-native capabilities: agent loops and the tools they call, prompt and context design, retrieval that grounds and cites its answers, and the eval harnesses that tell us whether a change actually made the product better - with reliability and governance built in.
• Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation. Agentic coding is central to how this team ships. Measure the impact and share what works.
• Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
• Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
• Own production quality for your area, including defect triage, release readiness, and gate reviews.

What we're looking for

We don't expect anyone to match every line below. Depth matters more to us than a match on any particular toolchain - be excellent in a modern typed stack and quick to pick up a new one.

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes current, hands-on fluency with AI-assisted and agentic development, and an opinion on where those tools help and where they don't.
• 12+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
• Strong proficiency in TypeScript or another statically typed language, plus solid system design skills.
• Hands-on experience building or integrating LLM-based features: prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
• Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.
• Clear written and verbal communication, including the ability to brief senior leaders and align multiple teams.
• Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.

• Why this role matters
• The agent runtime is the product. The patterns you set - how an agent decides, which tools it may call, what it must prove before it acts, and how we measure whether it got better - are what customers experience as intelligent workflows.

Pay and benefits

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information: Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.