Senior/Staff Software Engineer - Site Reliability & Infrastructure

The Role

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups and has been in the room when things broke at 2am, has scaled databases under pressure.

What We're Looking for

• Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale
• Elastic search depth: Hands-on experience running ES for user-facing features, not just as a log sink
• GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem
• Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production
• Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence
• CI/CD: You've worked with GitHub Actions in a production environment
• Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems
• Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority
• Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week

Our Stack

Electron, React, Redux, Styled Components & other modern web-based technologies:

• C# and C++ for native Windows recording & more
• Swift for iOS, Kotlin for Android
• Java, Redis, RabbitMQ, Kubernetes for backend
• Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD