Senior Strategic Account Manager, Financial Services

The Opportunity

As a Senior Strategic Account Manager at Nova Credit, you'll drive the complete lifecycle success of our most strategic enterprise customers. You'll identify and develop new business opportunities while growing and deepening relationships with our largest Financial Services clients-both banking and non-banking institutions.

Taking a highly consultative approach, you'll build deep, trust-based relationships across your portfolio. We're seeking a seasoned individual contributor who can own and accelerate rapid revenue growth through new logo acquisition and expansion within existing customer accounts.

This is a full-time hybrid role (3 days per week in office on Mondays, Tuesdays, and Thursdays) based in the NYC Metropolitan area, reporting to our Head of Financial Services. Occasional travel will be expected for client onsites (i.e. day or overnight trips), as well as multi-night company and team offsites. Candidates based in NYC are preferred, however, we welcome candidates willing to relocate to the New York City Metropolitan Area to apply- we provide relocation support to make your move smooth.

Within the First Month, You'll

• Understand Nova Credit's value proposition, product, and processes, along with our prospects and customers' business models, macro environments, and organizations
• Meet your prospects and customers; begin defining account plans focused on rapid scaling and differentiation strategies
• Begin identifying and researching new business development opportunities within your portfolio

Within the First Quarter, You'll

• Master the full Nova Credit Product Platform with a deep focus on Financial Services use cases, including user acquisition funnels, credit risk decisioning, and portfolio growth strategies for lenders
• Proactively establish external relationships, drive the pre-sales process, lead Quarterly Business Reviews (QBRs) / Executive Steering Committees (where relevant), interface with C-suite executives at Financial Services organizations to align on joint business objectives and growth targets
• Lead & execute targeted business development activities to generate new pipeline
• Effectively use data analytics to understand customer acquisition patterns, portfolio performance, and usage optimization for consumer lending products
• Develop compelling strategic narratives and presentations tailored to different executive audiences

Within the First Year, You'll

• Deliver significant revenue growth in line with company projections through strategic account expansion
• Qualify and execute expansion opportunities spanning consumer acquisition marketing, credit policy optimization, and technology enhancements, including up-sells and cross-sells tailored to fast-scaling consumer lenders
• Successfully close new logo deals through pre-sales activities, contributing to net-new revenue targets
• Serve as Nova's "voice of the consumer lending customer" by surfacing feedback and advocating for roadmap priorities that strengthen value for your book of business
• Mentor team members and contribute to best practices for managing high-growth Financial Services accounts

Qualifications

• 8+ years of experience as an Enterprise Account Manager, Strategic Partnerships Lead, Management Consultant, or Enterprise Account Executive, ideally, with proven success managing enterprise-grade financial services customers, including Top 20 banks and large financial institutions
• Demonstrated expertise in both account management and business development, with experience in identifying and closing new business opportunities alongside expertly managing existing accounts
• Executive-level communication and strategic synthesis skills: ability to distill complex concepts into strategic narratives for C-suite audiences, with proven storytelling abilities and diplomatic probing skills to uncover true customer needs; experience in structuring problems and delivering executive-ready recommendations
• Hyper-ownership mentality with coachability: strong sense of urgency and accountability, with the ability to manage numerous high-complexity enterprise accounts while receiving feedback constructively and continuously improving
• Data-driven problem solver: keen ability to support complex business decisions and provide innovative solutions with rapid time-to-value for financial services clients
• Entrepreneurial mindset: thrive in fast-paced environments with high autonomy, proactively seeking revenue opportunities, and building new processes across technical and business teams

Salary Range: $264,000 - 330,000 USD per year

The above compensation range is for U.S.-based candidates and is dependent on individual experience, skills, education, location, and qualifications. This range reflects On-Target Earnings (OTE) for this role, which includes a combination of base salary, incentive compensation, and/or commission-based earnings. We consider all elements of compensation as a part of the value we provide to Novans.

This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. We offer U.S.-based Novans competitive, employer-subsidized medical, dental, and vision plans, in addition to mental health and wellness benefits and a range of other benefits & perks.

Before submitting your application, please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information during the application process.