Senior Supervisor - Housekeeping Training

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

Basic Function

The Senior Housekeeping Training Supervisor is responsible for assisting the management team in overseeing and implementing of the training program, as well as quality control efforts within all areas in the Housekeeping Department (Guest Rooms, Laundry and Public Space). Develop the staff of the housekeeping department to maintain the highest level of standards and efficiency.

• Status: Full Time.
• Availability: Mid Shift. Occasional weekends.
• Pay: $23 per hour.
• Location: Benchmark Hospitality at Deloitte University Hotel & Training Center

Essential Functions

• Ensure all Housekeeping standards are in place and quality control efforts are conducted frequently.
• Oversee and maintain the onboarding experience for new hires, transfers, and cross-trained employees. This includes the training schedule, training packets, training outlines, competency compliance, etc.
• Ensure all employees complete all required training and classes on time and as needed.
• Maintain and update Skills Training Outlines (STO) on an ongoing basis.
• Audit and develop peer trainers through goal setting, coaching, and training sessions.
• Maintain data regarding training in Housekeeping such as required classes, cross-trained employees, etc.
• Coordinate and facilitate Bloodborne Pathogens training for new hires and annual renewal.
• Work in various positions in Housekeeping as needed and when business levels demand it.

Job Category: CareersInHotel

Qualifications

• One-year supervisory experience in Housekeeping.
• One year experience in the hospitality industry required, preferably in the Housekeeping operations of a hotel.
• Strong computer skills. Knowledge of Microsoft Excel, Word, and Outlook.
• Knowledge of a Hotel Property Management System preferred. Infor experience desirable.
• Must be able to communicate in English - read, speak and write.

Compensation

$23

• $23

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.