Senior Technical Account Manager (Strategic Alliances)

What You'll Do

• Own the operational aspect of technical account management across Affirm's strategic alliance portfolio-alerting, monitoring, troubleshooting, and fielding technical inquiries-so integrations stay healthy and issues are resolved quickly.
• Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues.
• Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating to cross-functional partners or executives when needed.
• Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives-expansions, promotions, new product adoption, and integration optimizations-that grow the value of the accounts after launch.
• Design and deliver high-scope, often-custom integration solutions grounded in Affirm's standard integrations-combining, extending, and tailoring them to complex, open-ended problems while balancing speed, quality, maintainability, reliability, and scalability.
• Act as a technical lead for internal projects, defining and delivering well-scoped milestones and executing the project roadmap.
• Operationalize best practices by creating and updating playbooks, runbooks, alerting, and UAT certification plans across the strategic alliance portfolio and continuously reduce keep-the-lights-on (KTLO) work.
• Partner with Product and Engineering leads to identify, plan, and prioritize projects based on team goals and resources, acting as the voice of the merchant to influence the roadmap.
• Mentor and level up less-experienced TAMs, share learnings from your integrations and investigations, and contribute to interviewing and team development.
• Over your first 6-12 months, grow into owning a dedicated book of strategic alliance accounts-carrying operational ownership through to end-to-end account ownership.

What We Look For

• Professional Background: at least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture-ideally within FinTech, payments, or SaaS-with a demonstrated track record of owning the operational health of technical accounts and delivering against SLAs.
• Operational Ownership: proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across a set of accounts, balancing reactive operational work with proactive initiatives.
• Ownership & Autonomy: proven ability to independently scope and deliver complex, open-ended technical work, and to partner with stakeholders on launch initiatives, with strong project management and follow-through.
• API Expertise: deep understanding of RESTful APIs, webhooks, and the HTTP protocol, with hands-on experience using tools like Postman to debug and validate integrations.
• Architecture Fluency: Experience in API integrations and the ability to design custom solutions on top of them to solve complex merchant challenges.
• Coding & Code Fluency: ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one server-side language such as Python) and to author new, novel queries to diagnose merchant or system issues.
• Troubleshooting Acumen: ability to diagnose issues using browser developer consoles, log analysis and observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion).
• Technical Communication: excellent verbal and written communication; able to tailor explanations to both non-technical leaders and technical teams, read a room and adjust in real time, and synthesize technical challenges back to internal teams.
• Relationship Management: ability to discover and develop relationships with technical decision-makers, secure written consensus on integration milestones, and drive cross-team collaboration.
• Leadership & Mentorship: demonstrated ability to mentor teammates, set best practices, and lead technical initiatives; a growth mindset with self-awareness and a habit of seeking and acting on feedback.

Nice to Have

• Familiarity with the payments ecosystem.
• Familiarity with web/mobile application architecture.
• Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems.
• Experience acting as a technical lead on cross-functional projects and influencing product roadmaps.

Pay Grade - L

Pay and benefits

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000

USA base pay range (all other U.S. states) per year: $146,000 - $206,000

#LI-Remote

Remote-first with flexibility built in

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

• We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help.
• By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.