Senior Technical Implementation Specialist

About the Role

Plenful is hiring a Senior Technical Implementation Specialist to shape how we handle customer implementation, support, retention, loyalty, and expansion - in close partnership with our Director of Technical Customer Success. You'll collaborate across technical, commercial, and executive teams, with exposure to nearly every part of the company as it grows. This is a remote role with real growth potential.

What You’ll Do

• Configure Plenful for New Customers and Use Cases - Work with customers to execute implementation on established use cases, and help us continually sharpen our implementation process so customers see value faster.
• Engage Customers - Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist with custom configuration. Guide timelines, hold customers accountable to follow-up tasks, and keep raising the bar on customer experience.
• Support Customers - Provide omnichannel support and help build documentation on best practices for the Plenful platform.
• Collaborate with Account Management and Sales - Work with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules that match client needs and market demand. Partner with Account Management and Sales to spot and lead implementations for contract expansions.
• Engineering and Product - Work with Engineering and Product Solutions to communicate new feature needs and product requirements. Close the feedback loop between customers and product with business context, customer feedback, and input on design.

You May Be a Fit If

• You've spent 4+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field.
• You've worked directly with customers or managed customer relationships.
• You can explain complex technical problems clearly, tailored to your audience.
• You're highly proficient in writing and troubleshooting complex SQL queries, including multi-table joins, CTEs, aggregations, and window functions.
• You're comfortable reading and troubleshooting code.
• You've built, configured, and troubleshot API-based integrations using structured data formats such as JSON, XML, or YAML.
• You have hands-on experience working with healthcare integration standards such as FHIR or HL7.
• You write and speak clearly and confidently.
• You solve unstructured problems with a customer-focused approach.
• You work well across Sales and Account Management to keep the customer experience seamless.
• You're organized enough to manage multiple accounts and prioritize independently.
• You're genuinely interested in healthcare and making the industry more efficient.
• You're comfortable in a fast-moving, still-being-built environment.
• Bonus points for healthcare industry experience (data quality management, prior authorizations, benefits verification) and a BA/BS degree.

Benefits & Perks

• Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
• 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
• Equity - Every full-time employee shares in our success
• Unlimited PTO - Take the time you need, when you need it
• Daily Lunch Stipend - $100/week to cover your midday meals
• Wellness Stipend - $100/month to support your health and well-being
• Commuter Benefits - $100/month for SF and NYC-based employees
• Parental Leave - Paid leave to support growing families