Senior Technical Product Manager

About the role

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

P&c IT

Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes.

IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American's culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

Our team is seeking a results-oriented Technical Product Manager to join the Agent & Insured Digital Experience (AIE) team. In this role, you will partner closely with product leaders, the delivery manager, and delivery teams to drive alignment on strategic solutions that deliver value to our business units, agents, and insureds. The AIE team is responsible for the externally facing Agent and Insured Portals, providing a critical digital self-service experience for agents, and policyholders.

The Technical Product Managers plays a crucial role in connecting business and technical aspects of software development. This role requires a blend of analytical, organizational, technical and communication skills to effectively collaborate with customers, team members, peers, and leadership to ensure successful product implementation.

Essential Job Functions and Responsibilities

• Translates complex business needs into detailed technical specifications and user stories.
• Aligns business objectives with long-term technical innovation, ensuring scalability and future-proofing product decisions.
• May evaluate emerging technologies, architecture decisions, and integration approaches to optimize performance, security, and system compatibility.
• Leads the product development lifecycle from concept to launch.
• Leads engineering teams to ensure timely delivery of key features and enhancements.
• Serves as the key point of contact for all product-related inquiries by effectively communicating the product vision, strategy, and progress to all stakeholders across the organization.
• Advocates for the end-user by ensuring that products are intuitive, user-friendly, and meet high standards of quality.
• Leverages advanced technical knowledge to drive strategic decisions about product architecture, design, and implementation. Partners with engineering teams to resolve technical challenges.
• Tracks and analyzes product performance metrics, identifies areas for improvement, and implements data-driven strategies to optimize product performance.
• Fosters a collaborative environment by working closely with cross-functional teams. Facilitates communication and coordination between departments to ensure successful product launches.
• May be responsible for the performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.

Scope of Job/Qualifications

• Performs product management role for complex products and may have product management duties for multiple teams.
• Instills Product Mindset with a balanced team approach by breaking down complex problems into simple solutions focused on important customer needs.
• Exhibits advanced analytical skills with the ability to gather and analyze data to drive problem solving and decision-making.
• Exhibits advanced business knowledge in Property & Casualty Insurance and has the ability to identify and define business needs including an understanding of the organization's business and technology operations.
• Demonstrates strong customer focus by being responsive, consultative, collaborative and accurate in work approach.

Job Requirements

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 6 years of related experience as a Technical Product Manager, System Analyst, Technical Analyst, or Technical Business Analyst

Preferred

• Certification in Lean methodologies, with a strong understanding of product development and development framework -- ideally Extreme Programming.
• User-Centered Design certification

Business Unit: Property & Casualty IT Services

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• *Excludes seasonal employees and interns.