Senior Technical Program Manager

About the role

Planning Lead cross-team planning for MSC: Lead a cross-organization v-team of planning leaders throughout the planning cycle. Run the ongoing rhythm of business to align priorities, drive timely decisions, and establish repeatable planning practices across MSC. Communicate progress, risks, and decisions to executive leadership.

Refine the planning program strategy: Assess current planning operations, data, tooling, and governance; then define the vision, roadmap, adoption approach, and success measures for AI-powered semester planning across MSC.

Support Lighthouse experiments, challenge existing approaches, and help translate successful approaches into sustained improvements in how teams plan, build, review, and operate while maintaining security, quality, and reliability. Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

2+ years of experience managing cross-functional and/or cross-team projects. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.

Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Experience building automation, data, and analytics solutions that improve processes, product experiences, and evidence-based decision-making. Experience delivering AI-powered capabilities, such as copilots, agents, recommendation systems, forecasting, or workflow automation, from concept through deployment and adoption.

Strong systems-thinking skills, with the ability to connect technical, organizational, and operational dependencies and translate complexity into clear requirements, decisions, and measurable outcomes. Ability to engage deeply with engineering teams on architecture, data models, APIs, integration, reliability, and release readiness; coding or prototyping experience is a plus.

Experience leading portfolio or planning programs in a large engineering or cloud organization and aligning teams across organizational boundaries. Familiarity with product analytics, process mining, experimentation, causal analysis, capacity modeling, operations research, or model evaluation.

Experience operationalizing responsible AI practices, including data governance, privacy, security, compliance, and human-in-the-loop mechanisms. Experience delivering technical programs in cloud infrastructure, specialized or sovereign clouds, government environments, or other regulated industries.

Written and verbal communication skills, with the ability to influence leaders, drive decisions, and align engineering and business stakeholders.