Senior Technical Program Manager, Digital Acceleration

About the role

Are you passionate about customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon Digital Acceleration powers ordering and subscriptions for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide.

We are on a mission to be the best provider of one-time and recurring digital acceleration, delivering a seamless and enjoyable experience for digital businesses to launch their products. Within Digital Acceleration, this team builds the unified platform that enables marketplace expansions and client onboarding at scale.

We are looking for a Senior Technical Program Manager to drive complex, cross-functional programs that help our digital businesses expand into new marketplaces while improving the automation and self-service capabilities of our platform

Key job responsibilities

This TPM role functions as a day-to-day liaison between business development, technology, product, tax, accounting, legal and finance organizations to deliver enterprise services with high complexity and scale. Our ideal candidate is collaborative, driven with attention to detail, makes data-driven decisions and can build trust with all stakeholders.

• In an agile environment, drive the entire product lifecycle: requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support
• Effectively manage customer and client expectations and resolve conflicts that balance the needs of stakeholders, engineering, product management, operation team and drive improvements to Amazon's bottom line..
• Understand service inter dependencies and drive towards technical solutions for multi-tiered systems
• Clarify, prioritize and drive project commitments as well as establish and maintain clear chains of accountability
• Work cross-organizationally with members of product, business development, tax, accounting, legal, finance in driving delivery, mitigating risks, eliminating impediments, ensuring compliance and operationalization.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Create, maintain and disseminate project information to stakeholders.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually