Senior Technical Program Manager, HPC

About the role

As the HPC Production Support TPM, you will own the operating rhythm and cross-functional execution required to maintain healthy, reliable HPC clusters.

You will drive a comprehensive view of fleet and cluster health, bringing together operational signals, incidents, Nodes-In-Service and Racks-In-Service, infrastructure risks, dependencies, and service-level objectives to help teams prioritize the issues that have the greatest impact on production.

When critical incidents occur, you will help drive coordinated response across HPC and Azure teams, ensuring clear ownership, rapid escalation, effective stakeholder communication, and follow-through from mitigation through root-cause analysis and corrective actions. Beyond individual incidents, you will identify recurring reliability patterns and translate them into durable engineering and operational improvements.

You will build a strong network across Azure's HPC, networking, storage, capacity, datacenter, and other partner teams so that dependencies are understood, escalation paths are established, and SLAs and SLOs can be consistently met. Own end-to-end programs for HPC production health and operational readiness, driving cluster availability, reliability, and service performance.

Establish operating mechanisms for cluster health, including SLA/SLO reviews, NIS/RIS tracking, incident trends, risks, dependencies, and corrective actions. Drive critical incident management, coordinating triage, escalation, mitigation, stakeholder communication, root-cause analysis, and follow-through across HPC and Azure teams.

Identify systemic reliability issues using operational signals and incident patterns, and partner with engineering teams to drive durable improvements. Build strong cross-functional partnerships across Azure compute, networking, storage, capacity, datacenter, and platform teams to resolve dependencies and establish effective escalation paths.

Define and track operational metrics and dashboards that provide actionable visibility into cluster health, availability, incidents, risks, and SLA/SLO performance. Proactively manage production risks and dependencies, surfacing issues to engineering and leadership before they become critical blockers.

Drive alignment without formal authority, connecting engineering and service owners around shared reliability goals and accountable execution. Communicate production health, major incidents, risks, and trade-offs to leadership with clear ownership and action plans. Significant experience in technical program management, infrastructure engineering, production operations, site reliability, or large-scale distributed systems.

Demonstrated experience delivering complex, cross-functional programs spanning multiple engineering organizations. Technical fluency in large-scale infrastructure, including areas such as HPC, compute, accelerators, networking, storage, schedulers, capacity, telemetry, or distributed systems. Experience driving production incident management, including escalation, mitigation, root-cause analysis, and corrective actions.

Experience working with SLAs, SLOs, availability metrics, and production-health indicators. Ability to use operational data and incident trends to identify systemic problems and drive reliability improvements. Strong ability to build relationships and influence engineering teams across organizational boundaries.

Excellent written and verbal communication skills, with the ability to translate complex technical issues into clear risks, decisions, and actions. Experience supporting GPU or accelerator-based HPC/AI infrastructure at scale. Experience with cloud infrastructure spanning compute, networking, storage, capacity, or datacenter operations.

Experience establishing reliability programs, operational scorecards, health dashboards, or incident-management mechanisms for large infrastructure environments.