Senior Technical Specialist

About the role

InterSystems Corporation, a leading developer of database and integration technologies, is seeking candidates for Technical Specialist within the Technical Leadership for Customers Team. The role is client-facing, wide-ranging, challenging, and rewarding. Position involves problem solving within IRIS and HealthShare environments through a mixture of application knowledge, troubleshooting, and applying development and operational best practices.

Responsibilities

• Leverage interpersonal, technical skillset, and collaborate with others to ensure close, long-term client relationships
• Recommend model design, development patterns, migration strategies, operational best practices, and elimination of technical debt
• Participate in HealthShare, IRIS for Health, or Health Connect upgrades, resolving adjunct problems as they arise
• Work closely with customer teams, especially during the early stages of adoption and technically challenging projects, to ensure their success
• Help to inform standard and customized on-site training in a classroom environment
• Support our clients during select beta test programs or pre-launches
• Keep up to date with InterSystems products and contemporary IT industry developments and undertake any relevant self-development or training
• Provide clear suggestions for product improvement with valid, documented customer use cases and collaborate on their implementation

Qualifications

• Personal presence to establish yourself as a customer's trusted advisor and identify champions within the customer
• Outstanding interpersonal, communication, and presentation skills
• Strong technical and business writing skills, proven business analysis and problem-solving skills
• Demonstrated expertise in troubleshooting HealthShare, IRIS for Health, or Health Connect, including utility development
• Demonstrated experience with a wide variety of industry standards, including healthcare protocols (FHIR, HL7, CCD/CDA, X12, etc.) a plus
• Experience with networking or system architecture.
• Basic understanding of cloud hosting technologies and AI
• Intermediate understanding of web service APIs and HTTP
• Ability to solve difficult problems and develop creative solutions, identify key issues/problems through analysis and questions, and approach problems systematically
• Creative and open-minded approach to issue investigation and provide a fully documented resolution.
• Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy
• Ability to independently pursue ideas/initiatives while adhering to and promoting best practices, comfortable with novel situations; raising issues of concern.

Education

• University degree or 6+ years' experience managing complex projects, preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Some development experience in InterSystems technologies required.
• Continued pursuit of Certification/Continuing Education, such as:
• InterSystems Applications
• System Management and/or Architecture
• Network Management
• IT Project Management

Pay and benefits

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

Benefits

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensation range for this role is

$96,000 - $142,000 USD