Senior Technical Writer

About the role

We are looking for a Senior Technical Writer to join us in New York. You will help shape our technical documentation strategy and make sure content is consistent, clear and accessible across all platforms. You will improve workflows, raise documentation standards and manage legacy content as the team grows. This is a hands-on role for someone who wants to take ownership and work collaboratively across the firm.

What you'll do

• Take ownership of planning, creating and delivering internal and external product documentation, including user guides, technical overviews, release notes and platform specifications.
• Review existing documentation and work with subject matter experts to update or rewrite content in line with current standards.
• Contribute to a standardised style guide that keeps documentation consistent and accessible.
• Build working relationships with Product Owners, Engineers and Client Services and other relevant teams so that documentation is accurate, timely and aligned with business needs.
• Support improvements to documentation tools and workflows with across technology teams, so content is easy to access, maintain and scale.
• Produce clear, timely release notes for product launches and sprint deliverables across multiple business lines.
• Drive initiatives independently while contributing to the team's longer-term strategy, with the potential to grow into mentoring and leadership.
• Apply AI tools to speed up drafting, reviews and content maintenance, while maintaining accuracy and quality control.

What we're looking for

• 4+ years of relevant technical writing experience, preferably in fintech, SaaS or regulated technology.
• Strong knowledge of the documentation lifecycle, structured writing techniques and content management practices.
• Experience reviewing and improving existing documentation to increase clarity, accuracy and user value.
• Practical experience using AI tools in a writing or documentation workflow, with sound judgement on where they help and where human review is essential.
• The ability to work independently, prioritise effectively and manage multiple deliverables.
• Clear communication, adapting content for technical and non-technical audiences.
• Proficiency with common documentation tools such as Microsoft Word, Excel, Adobe Acrobat and Snagit, with an interest in exploring and improving tooling where appropriate.
• An understanding of Agile environments, and comfort interpreting sprint plans and product updates for documentation needs.
• Curiosity and initiative, with a willingness to contribute ideas for improving documentation strategy and the ambition to develop leadership skills over time.

Diversity & Inclusion

The best ideas come from teams who bring different perspectives, backgrounds and ways of thinking. We build that into how we hire, develop, and support our people.

We work to ensure our teams reflect the global markets and clients we serve, creating an environment where everyone can do their best work.

If you need any reasonable adjustments during the recruitment process please let us know and we will work with you to make it happen.

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