Senior Technology Trainer

About the role

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work.

At McDermott, we don't just invest in your future, we accelerate your career - wherever it may lead. That includes supporting you both in and outside of the office.

With us, you'll find

• A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity - we encourage you to be yourself!
• Enthusiasm for all perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
• Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.
• Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.

About the role

The Senior Technology Trainer designs and conducts general and legal-specific training programs for the firm's personnel utilizing classroom, eLearning, and individualized training forums. This position ensures personnel comprehend the necessary software technology applications, tools, and features to perform the core functions of their jobs efficiently. The Senior Technology Trainer works under general supervision and relies on extensive experience and judgment to plan and accomplish goals.

Essential Functions and Responsibilities

• Analyze trends and user feedback to understand training needs
• Design, promote, and evaluate technology training and orientation programs to meet user needs
• Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals
• Troubleshoot and provides end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines
• Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
• Maintain firm-wide and regional office training schedules
• Work with IT and administrative leadership to identify training priorities and strategies
• Manage course sessions and user progress/attendance in the Firm's Learning Management System (LMS)
• Analyze training program feedback, establish quality benchmarks, and develop improvement strategies
• Prepare training progress reports and summarize findings for team management
• Collaborate with IT teams to evaluate and test system upgrade functionality
• Collaborate with other IT teams on special projects as needed
• Assist with coaching, mentoring and leading team members as needed

Job Specifications

• Bachelor's degree preferred
• At least five (5) years of related work experience
• Excellent written and verbal communication skills
• Excellent analytical skills
• Strong motivational and presentation skills
• Strong organizational skills
• Advanced knowledge of MS365 Suite
• Advanced knowledge of eLearning software, including video creation and online training tools
• Advanced knowledge of desktop productivity and document management software
• Experience with a Learning Management System
• Experience with GenAI tools and platforms
• Experience with macOS preferred
• Ability to work effectively in a fast-paced and changing environment
• Ability to work flexible and/or fluctuating work hours
• Ability to work independently and under own direction and initiative
• Ability to learn new concepts and skills quickly
• Occasional travel required

Additional information

Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.

Pay and benefits

Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Physical Demands

• While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
• Employee must occasionally lift up to twenty (20) pounds

Work Environment: Typical indoor office environment