Senior Telecom Analyst
- Location
- Houston, TX · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Education
- Bachelor's degree
- Listed
- 30 days ago
Skills & highlights for this role
- Avaya IP Office
- Voicemail Pro
- ACD call center routing
- VoIP telephony
Also useful
- IPOOC administration
- Microsoft Office
Position Summary
Reviews, analyzes, evaluates, supports, and maintains the company's Avaya VoIP telecommunication system. The Telecom Support Specialist will be responsible for with all facets of the company's telecommunication needs. This includes a wide range of job duties including but not limited to, basic phone set operation/knowledge; phone set programming and installation, phone system dial plan management, programming of extensions, voice mailbox management, ACD agents, Hunt Groups, and Call Center routing and queues, as well as providing support, investigation, repair and maintenance of the telecommunication system.
Key Responsibilities
Relying on limited experience and knowledge, the Sr. Telecom Analyst is responsible for accomplishing the following assignments. These assignments are varied in nature
- Monitor, repair, install and maintain operation of telecommunications systems and troubleshoots hardware or software problems to ensure that system performs in a manner which best meets business needs and objectives enterprise wide.
- Initiates, plans and deploys new Telecom initiatives as needed
- Provides assistance in maintaining the Call Center ACD configuration, including management of recorded voice announcements.
- Documents networks by labeling and routing equipment and cables, recording configuration diagrams
- Verify telecommunication service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
- Coordinates service calls with telecommunication carriers and vendors for issue resolution or projected system changes requiring 3rd level, as needed. Manage billable hours and service contracts for these 3rd party resources.
- Track and manage Avaya license usage company-wide. Report license deficiencies and coordinate additional license purchases with management.
- Attend meetings as needed to represent Telecommunication changes and\or provide subject matter expertise on changes that may affect operation of telecommunication equipment and services.
- Other Duties as Assigned by Management.
Position Knowledge, Skills, and Requirements
Education
- Bachelor's degree or a related field or the equivalent education and/or experience
Experience
- Minimum of five years of relevant and progressive professional experience in the area of design, setup configuration, maintenance and support of Avaya telecommunication equipment, software and services.
- Strong working knowledge of telecommunication equipment and networking associated with voice systems as it applies to the communication infrastructure.
- Knowledge of Avaya IP Office Management, Voicemail Pro, and/or IPOOC software administration solutions. Including the ability to build and manage agents and phone sets, ACD, programming new routing and knowledge of Historical and Real Time Reports.
Other
- Possess and have ability to apply broad knowledge of principles, practices, and procedures
- Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
- Exceptional organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
- Knowledgeable of industry changes, legal updates and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
- Intermediate proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)
Qualifications
Avaya IP Office Management Experience
Voicemail Pro and/or IPOOC Preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Computer Futures is a leading IT recruitment consultancy, specialising in placing IT experts in permanent and contract roles across Asia, Europe and the US.
With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner.
A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo.
Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names.
Passionate about recruitment, our 350+ specialist IT recruitment consultants’ priority is to secure the right person for the right role, within a specified timeframe and budget. Through Computer Futures’ methodology, our consultants – who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients’ recruitment needs.
From Computer Futures's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Senior Telecom Analyst job at Computer Futures located?
This Senior Telecom Analyst position at Computer Futures is located in Houston, TX (On-site). Always check Computer Futures's application page for specific state eligibility or relocation policies.
What qualifications are required for Senior Telecom Analyst at Computer Futures?
For the Senior Telecom Analyst role, Computer Futures highlights 5+ years of relevant experience; a bachelor's degree; experience with Avaya IP Office, Voicemail Pro, ACD call center routing, VoIP telephony. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Senior Telecom Analyst position at Computer Futures?
This listing links directly to Computer Futures's SmartRecruiters application page. You can apply directly on Computer Futures's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.