Senior Trainer, Clinical Education

How This Role Makes a Difference

Care Access is seeking an experienced Senior Trainer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department.

The Senior Trainer, Clinical Education will play a key role in delivering, standardizing, and continuously improving onboarding and upskilling initiatives for site-level clinical research staff at Care Access and serves as the escalation point for complex training, performance, or compliance challenges.

Reporting to the Director of Clinical Education, this role independently leads the delivery of onsite and remote training for Clinical Research Coordinators (CRCs) and site staff to ensure readiness, compliance, and consistency with clinical study execution.

With strong CRC and training experience, the Senior Trainer, Clinical Education will independently lead structured and tailored training to ensure readiness and compliance with study execution. The Senior Trainer, Clinical Education will address and solve challenging training situations in real time. The Senior Trainer, Clinical Education will identify gaps to strengthen curriculum and delivery.

The Senior Trainer, Clinical Education must be collaborative in nature working closely with Site Operations to ensure the learners receive training that is practical, clear and aligned with regulatory requirements and Care Access' exceptionally high-quality standards.

This role also contributes to the strategic development and alignment of clinical education initiatives, ensuring all training efforts reflect organizational priorities, best practices, and regulatory requirements. Success in this role is measured by timely onboarding, strong compliance with protocol and regulatory standards, and clear staff readiness to perform their responsibilities effectively.

How You'll Make An Impact

• Clinical Education: Onboarding & Continuous Training Development:
• Revise, expand, and optimize onboarding materials and workflows to create a standardized, role-specific, and site-relevant onboarding program.
• Deliver hands-on, in-person onboarding and provide ongoing virtual support during the initial integration period and beyond, ensuring continuous guidance and reinforcement of learning.
• Develop, review, and maintain documentation, training templates, study-specific training, and platform-specific user guides tailored to Care Access tools (e.g., ST, UPVIO, CRIO, IT Support and Supply Portal, Fusion Live, Safety Culture, etc.) and/or sponsor-provided platforms.
• Conduct baseline assessments and early issue resolution for new hires.
• Support the creation, review, and refinement of training curricula, role-specific training plans, and educational materials to ensure they meet organizational standards, regulatory requirements, and evolving operational needs.
• Collaborate with Subject Matter Experts (SMEs) and other stakeholders to ensure educational content reflects current regulatory standards, organizational priorities, and best practices in clinical operations.
• Assess and evaluate clinical competencies during onboarding and throughout training to ensure readiness and ongoing proficiency. Incorporate training analytics and performance data to continuously improve learning outcomes.
• Provide peer-to-peer support to the Trainer, Clinical Education staff members to strengthen clinical knowledge and consistency in practical delivery.
• Addresses complex site-level training challenges involving CRCs and site staff by assessing performance gaps, clarifying process expectations, and implementing corrective training to ensure compliant and effective study execution.
• Own day-to-day quality and effectiveness of CRC onboarding, including identifying systematic gaps in the implementation of learning modules by gathering site feedback, reviewing performance trends, and assessing knowledge retention; partners with Director, Clinical Education and Regional Management team to refine content, update materials, and enhance curriculum effectiveness
• Serve as a subject-matter escalation point for Trainers and site leadership on CRC training issues.
• Development & Performance Support:
• Serve as the main point of contact for onboarding support, development planning, and performance improvement initiatives in collaboration with departmental Managers.
• Facilitate regular development sessions with individuals or small groups and provide tailored resources to support performance growth and skill enhancement
• Provide biweekly status updates to leadership (i.e., Regional Managers, Site Support Solutions, etc. and Director of Clinical Education). Proactively identify trends in performance and recommend targeted interventions.
• Training Implementation & Delivery:
• Partner with internal departments launching new platforms or processes to ensure seamless implementation and supporting documentation.
• Lead small-group or site-specific training sessions to ensure team understanding of workflows and system usage.
• Develop supplemental training content to enhance existing virtual training programs. May collaborate with instructional designers to build e-learning modules and scalable training assets.
• Competency & Compliance:
• Conduct regular (biannual or annual) clinical competency assessments to identify knowledge/training gaps and development opportunities.
• Deliver compliance refreshers and monitor adherence to SOPs, WIs, and regulatory requirements.
• Track training effectiveness using feedback loops, performance metrics, and evaluations.
• Continuously refine educational content and training delivery methods based on feedback, competency data, and evolving operational insights.
• Escalate concerns and recommend corrective actions as appropriate.
• Stakeholder & Investigator Support:
• Provide guidance on the application of educational content to role-specific responsibilities, protocol execution, and regulatory expectations.
• Collaborate with site leadership and study teams to proactively address knowledge gaps, support protocol adherence, and promote continuous learning.
• Ensure training engagement and understanding through follow-ups, feedback loops, and tailored investigator support when needed.
• Additional Strategic Responsibilities:
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

The Expertise Required

• Demonstrated ability to lead or co-lead cross-functional training initiatives
• Strong understanding of clinical trial operations and site-based research environments
• Ability to develop, adapt, and deliver adult education in diverse learning formats (in-person, virtual, e-learning)
• Skilled in evaluating training needs and designing competency-based learning solutions
• High-level collaboration skills and ability to influence stakeholders across clinical and operational teams
• Strong organizational and time management abilities to balance high travel with documentation and training development responsibilities
• Preferred: working knowledge of Learning Management Systems (LMS) and digital collaboration platforms (e.g., Microsoft Teams) to support virtual training delivery and content management. Excellent verbal and written communication skills, with the ability to convey complex information in a clear and accessible manner
• Flexible, solution-oriented mindset with the ability to adapt to evolving priorities and team needs
• Strong change management skills to support adoption of new systems and workflows.
• Analytical skills to interpret training data and generate actionable insights.
• Bilingual or multilingual skills are a plus.

Certifications/Licenses, Education, and Experience

• Bachelor's degree in healthcare, life sciences, education, or a related field.
• Preferred certifications include RN, ACRP, or SOCRA
• Competent in performing and training others on phlebotomy and EKG procedures, maintaining quality, compliance, and participant care standards.
• Minimum of 5 years of experience in clinical research, including experience as a Clinical Research Coordinator (CRC) and/or in clinical research training, with demonstrated experience leading complex training initiatives or resolving site-level training challenges.
• Minimum of 2 years training delivery experience
• Strong working knowledge of site-level clinical trial operations, including CRC responsibilities, regulatory documentation, protocol execution, and participant visit workflows. Strong facilitation, instructional design, and coaching skills.
• Proficiency with digital tools and platforms (e.g., LMS, Microsoft Teams, clinical systems).
• Excellent communication, organization, and interpersonal skills.

How We Work Together

• Location: Remote within the United States. This role requires 20% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.
• Travel: This is a combined site-based and remote position potentially with up to 80% travel required across multiple Care Access sites to support onboarding, training delivery, site engagement, and ongoing clinical education initiatives.

Pay and benefits

The expected salary range for this role is $100,000 - $130,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Diversity & Inclusion

• We work with and serve people from diverse cultures and communities around the world.
• We are stronger and better when we build a team representing the communities we support.
• We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

Care Access is unable to sponsor work visas at this time.