Senior Travel Partner - Billing Services

About the role

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

The Travel Partner serves as a key contributor within a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America.

This role provides guidance and quality oversight for the Travel Partner team, serves as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts.

The position is responsible for ensuring the accurate and timely invoicing, payment application, issue resolution, and customer support required to meet service excellence standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations.

Who You Are

• A relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• A team builder with the ability to establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment

What You Will Do

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
• Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
• Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.
• Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
• Calculates contractual discounts owed and adjusts accordingly in property management system.
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
• Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
• Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
• Applies payments in hotel's property management system as specified on remittances daily as they are received.
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
• Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel teams for cash forecasting and risk exposure.
• Performs daily audit of department's financial transactions to ensure accuracy and compliance.
• Accountable for achievement of metrics and targets associated with the position.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform "Physical Requirements" as explained below
• Other duties as assigned

Your Experience Includes

• Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred
• 1-2 years customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office