Server Administrator

About the role

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets.

DSNY is seeking a Server Administrator. This position will be responsible for coordinating and supporting scheduled system maintenance, updates, and infrastructure activities, with a focus on minimizing disruption to daily operations and ensuring the reliability, security, and performance of agency technology systems. The responsibilities will include but are not limited to;

• Plan, coordinate, and execute system maintenance and software updates during off-hours or other designated maintenance windows to minimize operational disruption and system downtime.
• Perform and coordinate security updates, patches, and system changes that may require systems or applications to be temporarily taken offline, ensuring that critical vulnerabilities are addressed with minimal impact to users.
• Monitor network performance and coordinate large-scale updates or deployments during periods of low network utilization to prevent bandwidth congestion and maintain optimal system performance during business hours.
• Support database migrations, system upgrades, and other technical activities requiring controlled access or uninterrupted processing to help maintain data integrity and system consistency.
• Conduct testing and validation following maintenance activities to confirm that systems, applications, and network services are functioning properly before normal business operations resume.
• Develop and follow contingency and emergency recovery procedures in the event that maintenance activities result in unexpected system issues or service interruptions.
• Troubleshoot and resolve technical issues arising during maintenance windows and coordinate corrective actions to restore services as quickly as possible.
• Document maintenance activities, system changes, incidents, and resolutions to support accountability, future troubleshooting, and continuous improvement.
• Ensure that maintenance activities are performed in accordance with established IT policies, security requirements, change management procedures, and operational standards.
• Assess the potential operational impact of planned system changes and recommend appropriate maintenance windows and implementation strategies.
• Coordinate post-maintenance reviews to identify issues, lessons learned, and opportunities to improve system reliability and minimize future disruptions.
• The Server Administrator must be able to work on-site to troubleshoot and resolve physical hardware issues, including diagnosing server hardware failures, replacing components, and ensuring proper operation of on-premise infrastructure.
• Must be able to safely lift and move IT equipment as part of hardware installation, replacement, or physical troubleshooting tasks.
• Ability to drive is a plus, providing flexibility for travel between facilities when required.

Candidates should be permanent Certified IT Administrator (LAN/WAN) or should have taken exam #1111. Candidates serving in a similar titles may apply.

Qualifications & Requirements

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
• A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master's degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Additional information

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.