Server Assistant

About the role

The primary role of the Assistant is to ensure all guests are g reeted and served in a friendly and courteous manner using appropriate procedures, in accordance with restaurant stanards. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities

• Assist servers during meal period.
• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using
• names when possible.
• Be thoroughly familiar with all Meeting at Market menu items, ingredients, specials, beverages, etc.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Pick up clean linen; return dirty linen.
• Buss and set tables.
• Refill pitchers during meal period.
• Refill guests' glasses when necessary.
• Ensure service to all guests follows established standards, is consistent, efficient and courteous.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and
• whatever time of day.
• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in
• hotel emergency situations as needed.
• Be an ambassador of the hotel and the company at all times, in and out of the work place.
• Observe standards for the department in image, appearance, and grooming; properly represent
• the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of Orient -Express
• Hotels, Charleston Place Hotel and its Hotel Human Resources Department.
• Maintain confidentiality and security of all guest and general hotel information.
• Assist in other areas as needed.

Required Skills/Abilities

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.
• Ability to provide friendly, efficient and courteous service to guests.
• Ability to access, input and retrieve information on the computer system. Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate and thorough manner.
• Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.
• Additional foreign language skills a plus.

Education and Experience

High school diploma or equivalent.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.