Server

Position Summary

• The role of the Server is to create 100% Guest Satisfaction by serving all customers in a prompt and efficient manner
• Ensures proper set up of tables to in outlets
• Inspects linen, silver, china and other items prior to using them
• Takes customer orders and provides suggestions for both beverage and food
• Reports beverage orders to bartenders, ensure drinks are garnishes before serving

• Coordinates service with other servers and Chef
• Serves food and beverages to guests, refills beverages as needed
• Removes dirty glasses, linens and dishes from lounge area
• Responds to customer requests and complaints
• Cleans lounge area during and after events
• Adheres to legal and/or company policies and standards
• Understands and follows the laws and guidelines for beverage service

Closes out the customer's bill applying cash and credit cards in accordance with established procedures

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

• High school diploma or GED required
• Two years of experience in similar position within an upscale environment is preferred
• Basic skills in reading, writing, arithmetic
• Must be at least 21 years old in order to serve alcohol

Must have excellent customer service skills

• Willing to work a flexible schedule including weekends and holidays
• Ability to relate to all levels of guests and management
• Must possess a strong team spirit

Physical Demands

• Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Able to set up and take down tables, chairs, stages and other banquet meeting fixtures

• Ability to push and pull carts weighing up to 200 lbs, occasionally
• Ability to stand for extended periods of time, constantly
• Other Information

Additional information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Pay and benefits

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

Our corporate office locations

North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice's Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver