Server

About the role

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.

A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Server is to create 100% Guest Satisfaction by serving customers in a prompt and efficient manner

• Pay: $20.74
• Ensures proper set up of tables to in the lounge
• Inspects linen, silver, china and other items prior to using them

Takes customer orders and provides suggestions for both beverage and food

Reports beverage orders to bartenders, ensure drinks are garnishes before serving

• Coordinates service with other servers and Chef
• Serves food and beverages to guests, refills beverages as needed
• Removes dirty glasses, linens and dishes from lounge area
• Responds to customer requests and complaints
• Cleans lounge area during and after events
• Adheres to legal and/or company policies and standards
• Understands and follows the laws and guidelines for beverage service

Closes out the customer's bill applying cash and credit cards in accordance with established procedures

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

• High school diploma or GED required
• Two years of experience in similar position within an upscale environment is preferred
• Basic skills in reading, writing, arithmetic
• Must be at least 21 years old in order to serve alcohol

Must have excellent customer service skills

• Willing to work a flexible schedule including weekends and holidays
• Ability to relate to all levels of guests and management
• Must possess a strong team spirit

Physical Demands

• Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Able to set up and take down tables, chairs, stages and other banquet meeting fixtures

• Ability to push and pull carts weighing up to 200 lbs, occasionally
• Ability to stand for extended periods of time, constantly
• Other Information

Additional information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.