Server Specialty (Benihana)

General Summary Of Duties

Through the friendly, timely and prompt serving of food & beverage, server ensures guest satisfaction. This including using materials and techniques to provide superior guest service.

Role and Responsibilities

(Includes but is not limited to the following)

• Greet guests in a friendly and courteous manner.
• To physically place food items and utensils in front of guests or to place items needed on tables for food functions.
• Lift heavy trays of food and dirty dishes to properly serve guests.
• Record the details of guest re-orders.
• Check station before and during shift for proper set-up.
• Keep work station neat and orderly, and perform general cleaning tasks using standards hotel cleaning products, as assigned, to adhere to standards including draining/cleaning of coffee equipment and breakdown of temporary side stations.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction and/or information within Hotel guidelines.
• Communicate with supervisor throughout shift with regard to job/break assignments and for directions/instructions.
• Fill salt and pepper shakers, sugar bowls and perform housekeeping duties on a daily basis in banquet storerooms.

Performance Requirements

(Knowledge, skills and abilities)

• Knowledge of food and beverage preparation, service standards, guest relations, etiquette, table settings and service ware.
• Ability to transport large trays weighing up to 30 pounds at shoulder height through a crowded room on a continuous basis.
• Must be at least 21 years of age.
• Ability to read, write, speak and understand the English language to utilize math skills for count sheets and guest checks.
• Basic mathematical skills necessary to fill out guest checks, count product consumption and prepare consumption reports.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions within the Hotel guidelines.
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
• Ability to read, write, speak and understand the English language in order to complete job assignments, banquet menu count sheets and communicate with other employees/guests.
• Ability to read, write, speak and understand the English language to follow written and/or verbal instructions and to comprehend product labeling instructions to enable the safe application of products and processes.
• Ability to read, write, speak and understand the English language to comprehend and follow instructions from supervisor.
• Respond immediately to customer inquiries regarding Hotel features, services and assistance. Provide clear and understandable directions to Hotel facilities and nearby attractions.
• Ability to perform duties within cold to normal to hot temperature ranges.
• Sufficient manual dexterity of hand in order to use coffee pots and sterno.
• Ability to operate kitchen equipment including coffee makers and ice machines.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
• Check station before, during and after shift for proper set-up and cleanliness. Store all equipment. "CLEAN AS YOU GO" -- Keep your work neat and orderly, and perform general cleaning tasks using standard hotel cleaning products, as assigned, to adhere to standards.

Additional Information: Experience Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.