Service Account Assistant

About the role

IGL4US is seeking a professional and detail-oriented Service Account Assistant to support the daily management of client accounts and service-related operations.

In this role, you will assist with account coordination, client communication, record management, service requests, and administrative support. The ideal candidate is organized, dependable, comfortable communicating with clients, and capable of managing multiple priorities in a professional environment.

This position is an excellent opportunity for someone looking to strengthen their administrative, customer service, and account management skills while growing within an expanding organization.

Responsibilities

• Assist with the daily coordination and management of client service accounts.
• Respond to client inquiries in a professional and timely manner.
• Support the processing and tracking of service requests.
• Maintain accurate and organized account information and documentation.
• Coordinate with internal departments to help ensure client needs are addressed efficiently.
• Follow up on pending account matters and service requests.
• Prepare reports, account updates, and administrative documentation when needed.
• Help resolve routine client concerns and escalate more complex matters appropriately.
• Maintain professional communication with clients and team members.
• Support general administrative and operational tasks related to account services.

Qualifications & Requirements

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Professional and customer-focused attitude.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple responsibilities.
• Comfortable working independently and as part of a team.
• Strong problem-solving and interpersonal skills.
• Ability to handle client information professionally and confidentially.
• Basic computer proficiency and ability to learn internal systems and software.
• Reliable, adaptable, and motivated to grow professionally.

Additional Information

• Competitive salary of $43,000 - $47,000 per year
• Full-time employment
• Professional growth and advancement opportunities
• Opportunity to develop account management and client service skills
• Supportive and collaborative work environment
• Training and professional development opportunities
• Exposure to multiple areas of business operations
• Opportunity to build a long-term career with a growing organization