Service Account Assistant

About the role

Dinamic AS Group is seeking a Service Account Assistant to support the daily management of client accounts and service-related operations.

This position is ideal for someone who is organized, dependable, detail-oriented, and comfortable communicating with both clients and internal teams. The Service Account Assistant will help maintain accurate account information, coordinate service requests, assist with documentation, and ensure clients receive timely and professional support.

Responsibilities

• Assist with the daily administration and maintenance of customer accounts.
• Respond to client questions and service requests in a professional and timely manner.
• Coordinate with internal departments to help resolve account and service-related matters.
• Maintain accurate client information, records, notes, and documentation.
• Assist with account updates, service changes, and administrative requests.
• Monitor open requests and follow up to ensure appropriate completion.
• Prepare reports, account documentation, and internal records when required.
• Support scheduling, correspondence, and general administrative activities.
• Help identify and resolve discrepancies related to customer accounts.
• Maintain confidentiality when handling customer and company information.
• Contribute to a positive and efficient customer experience.
• Support additional administrative and operational projects as needed.

Qualifications & Requirements

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple responsibilities and priorities effectively.
• Professional and customer-focused approach.
• Comfortable working independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Ability to learn new systems, processes, and procedures quickly.
• Basic proficiency with computers, email, spreadsheets, and office software.
• Reliable, adaptable, and committed to maintaining professional standards.

Additional Information

• Competitive salary of $44,000 - $48,000 per year
• Full-time employment
• Professional growth opportunities
• Career development opportunities
• Opportunities to expand administrative and account-management skills
• Collaborative and professional work environment
• Training and ongoing support
• Opportunity to take on additional responsibilities as the company grows
• Stable position within a growing organization