Service Account Assistant

About the role

The Service Account Assistant will provide administrative and operational support for client accounts while helping ensure a smooth and positive customer experience.

You will work closely with internal teams and account representatives to coordinate requests, maintain accurate information, assist with documentation, and support the day-to-day management of client accounts.

This position offers an excellent opportunity to develop valuable skills in account management, client service, business operations, and professional communication.

Responsibilities

• Assist with the daily management and support of client accounts.
• Respond to client questions and service requests in a professional and timely manner.
• Maintain accurate account records, documentation, and client information.
• Coordinate with internal departments to help resolve account-related requests.
• Prepare reports, documents, account updates, and other administrative materials.
• Monitor account activity and follow up on outstanding requests or documentation.
• Assist account representatives with scheduling, organization, and client communication.
• Help identify opportunities to improve the overall client service experience.
• Maintain confidentiality when handling client and company information.
• Support additional administrative and operational projects as needed.

Qualifications & Requirements

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Detail-oriented with the ability to maintain accurate records.
• Professional and customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Strong problem-solving and interpersonal skills.
• Basic proficiency with computers, email, spreadsheets, and business software.
• Willingness to learn new systems, processes, and account management practices.

Additional Information

• Competitive salary of $47,000 - $53,000 per year.
• Full-time employment.
• Professional growth and career development opportunities.
• Opportunities to strengthen account management and client service skills.
• Training and ongoing learning opportunities.
• Supportive and collaborative work environment.
• Opportunity to take on additional responsibilities as the company grows.
• Develop transferable skills in communication, organization, customer service, and business operations.