Service Account Assistant

About the role

Beloform Craft is seeking a Service Account Assistant to support the coordination and day-to-day management of client accounts.

In this role, you will work closely with clients and internal team members to help ensure requests are handled efficiently, account information remains accurate, and service standards are consistently maintained. This position is ideal for someone who is organized, approachable, detail-oriented, and comfortable balancing multiple priorities.

Responsibilities

• Assist with the daily coordination and support of assigned client accounts.
• Communicate with clients regarding service requests, updates, and general account inquiries.
• Maintain accurate and organized account information and documentation.
• Coordinate with internal departments to help ensure client needs are addressed efficiently.
• Follow up on pending requests, account updates, and service-related matters.
• Help identify client needs and communicate relevant information to the appropriate team members.
• Support account representatives with administrative and operational tasks.
• Maintain a professional and positive client experience throughout every interaction.
• Assist with preparing reports, account summaries, and internal documentation.
• Contribute to improving service processes and overall account satisfaction.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Professional and customer-focused approach.
• Ability to manage multiple tasks and priorities effectively.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Ability to learn new systems, procedures, and account processes quickly.
• Reliable, adaptable, and motivated to develop professionally.

Additional Information

• Competitive salary of $40,000 - $45,000 per year
• Professional growth and advancement opportunities
• Supportive and collaborative work environment
• Ongoing opportunities to develop valuable business and client-service skills
• Exposure to account management and customer relationship operations
• Opportunity to take on greater responsibilities as the company grows
• Structured environment focused on professional development and long-term success