Service Account Coordinator

About the role

As a Service Account Coordinator, you will serve as an important point of coordination between clients, internal teams, and service operations.

You will help manage client accounts, organize service requests, maintain accurate information, communicate updates, and ensure that client needs are addressed professionally and efficiently.

The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced professional environment.

Responsibilities

• Coordinate day-to-day activities related to assigned client accounts.
• Serve as a professional point of contact for clients regarding service requests and account updates.
• Track service requests, appointments, documentation, and follow-up activities.
• Communicate effectively with internal departments to ensure client needs are addressed.
• Maintain accurate and organized account records.
• Assist with scheduling, coordination, and administrative account support.
• Follow up on outstanding requests and help resolve service-related concerns.
• Provide clients with timely updates regarding their accounts and services.
• Identify opportunities to improve account organization and customer satisfaction.
• Support the team with reporting, documentation, and other operational responsibilities.
• Maintain professionalism and confidentiality when handling client and company information.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Professional and customer-focused communication style.
• Comfortable working independently and collaborating with a team.
• Strong problem-solving and critical-thinking skills.
• Ability to learn new systems, tools, and processes quickly.
• Basic proficiency with computers, email, spreadsheets, and business software.
• Reliable, adaptable, and committed to delivering high-quality work.

Additional Information

• Competitive salary of $49,000-$54,000 per year
• Full-time employment
• Professional growth opportunities
• Opportunities to develop valuable account management and coordination skills
• Supportive and collaborative work environment
• Career development within a growing organization
• Opportunity to work directly with clients and develop strong professional relationships
• Meaningful responsibilities with room to expand your role as the company grows