Service Advisor

What You'll Do

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.
• Perform other miscellaneous duties as assigned.

What You'll Need to Have for the Role

• A minimum of one year of service experience is preferred.
• Previous experience in an RV, Marine, Powersports, or Automotive industry.
• Experience in the Microsoft Office Suite (Word, Excel, Outlook) and Microsoft 365 tools such as Teams, SharePoint, and OneDrive. Able to navigate internal company systems and conduct effective online research.
• Comfortable discussing repair recommendations and service opportunities with customers.
• Excellent organizational, multi-tasking, and follow up skills are required.
• Excellent customer service skills.
• The ability to follow department procedures and policies.
• Comfortable using Service Management Software or Scheduling tools.
• Valid driver's license preferred.
• Must be able to lift 25 lbs at a time and/or moving up to 50 lbs with assistive devices.
• Prolonged periods standing, stooping, crawling, and bending.
• Ability to work weekends.
• Ability to work extended hours and holidays.

Pay and benefits

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage!