Service Advisor/ Technician Dispatch

About the role

Remote Type: You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You'll Make a Difference

You'll help create the kind of service experience that keeps customers coming back. From coordinating technicians and communicating repair updates to keeping work orders and billing on track, you'll bring organization, urgency, and genuine care to every interaction. Just as importantly, you'll help our technicians succeed by making sure they have the information and support they need to do great work safely and efficiently.

What You'll Do

• Coordinate and dispatch technicians based on certifications, skills, and customer needs while keeping customers informed about schedules, repair progress, quotes, approvals, and delays.
• Keep service operations moving by monitoring technician productivity, work orders, maintenance agreements, service vehicles, open repairs, invoicing, purchase orders, and department performance measures.
• Partner with technicians, Service leadership, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, identify service opportunities, and deliver a smooth customer experience.
• Maintain accurate service information and documentation, support technician performance improvement, assist with service quotes, and respond promptly and professionally to customer phone and email inquiries.

What You'll Bring

• 5+ years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills, with the ability to balance the needs of customers and technicians in a fast-moving environment.
• Excellent organization, attention to detail, and multitasking skills, with the ability to work independently and handle priorities with a sense of urgency.
• Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint; experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation is a plus.

Job Details

Pay Type: Salary