Service BDC Agent - Autobahn Motors

About the role

Summary The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

Previous BDC experience for an automotive dealership Previous experience in either a high-volume call center environment or commission driven role Excellent interpersonal skills over the phone Goal-driven to meet and exceed store appointment goals Ability to work independently and as part of a team in a fast-paced environment Strong organizational and time management skills Additional Requirements: Valid driver's license with an acceptable driving record Must be legally authorized to work in the United States Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Compensation

$22.00 per hour (The Service BDC Position has a Pay Scale consisting of the following elements and ranges. We're transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win-for our guests and our teammates. All your information will be kept confidential according to EEO guidelines.