Service Billing Coordinator

About the role

WHAT YOU'LL BE DOING (and doing well!)

• Generate and process invoices for products/services provided to clients and customers.
• Collaborate with various departments to ensure seamless workflow and customer service.
• Ensure accurate billing information and rates are used for each transaction.
• Reconcile billing records with financial systems to maintain consistency and accuracy.
• Address billing-related inquiries from clients, resolving issues in a timely and professional manner.
• Review client purchase orders to ensure invoicing accuracy and acceptance.
• Reconcile monitoring statements with issued vendor and customer billing.
• Assist in compiling data for financial reports and other administrative purposes.
• Review booking documents and set up new monitoring and service agreements accurately and on time in the ERP system.
• Manage incoming phone calls, directing them to the appropriate departments or individuals.
• Provide courteous and helpful customer service over the phone, addressing inquiries and resolving issues promptly; take detailed messages and relay important information to the relevant team members.
• Facilitate effective communication within the organization, ensuring messages are relayed accurately and promptly.
• Assist with various administrative tasks such as filing, data entry, and record maintenance.
• Review booking documents and set up new projects, change orders, and service agreements in the ERP system.
• Process estimate changes for active projects.
• Review and validate monthly charges to active projects and resolve discrepancies.
• Assist with WIP analysis after each payroll cycle.
• Enter time charged to jobs from weekly timesheets.
• Close out projects in the ERP system upon completion.
• Assist with month-end close.

What We Like About You

• High school diploma or equivalent.
• Familiarity with government contracts or compliance reporting with M/WBE programs is a plus.
• Proven experience as a billing clerk, administrative assistant, or in a similar role.
• Familiarity with billing software and financial systems is preferred.
• Proficient in using office software (e.g., Microsoft Office Suite, spreadsheets, email).
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Attention to detail and high level of accuracy in work.
• Ability to handle multiple tasks efficiently and meet deadlines.
• Demonstrated customer service skills and professionalism.
• Discretion in handling confidential information.

What We're Bringing to the Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.