Service Coordinator

Position Overview

At Finning, we help customers across the construction, mining, forestry, transportation, and heavy equipment industries keep their operations running safely and efficiently. As the world's largest Caterpillar dealer, we are committed to delivering exceptional service and solutions that help our customers succeed.

We are currently looking for a highly organized and customer-focused Service Coordinator / Branch Administrator to join our Whitehorse team.

This position plays a critical role in supporting service operations by coordinating repair activities, managing documentation, communicating with stakeholders, and ensuring service work progresses smoothly from initial customer request through to final invoicing.

If you enjoy working in a fast-paced environment, balancing multiple priorities, and acting as the hub between customers, technicians, and internal teams, we'd love to hear from you.

What You'll Do

• Coordinate service and repair activities from customer request through to job completion, ensuring work orders and documentation are accurate and up to date.
• Support service scheduling and planning activities to help technicians and supervisors meet customer commitments.
• Monitor job progress, identify potential delays or issues, and coordinate solutions with internal and external stakeholders.
• Manage service administration, including document control, invoicing support, warranty processing, reporting, and contractor documentation.
• Provide timely updates to customers and internal teams regarding job status, progress, and key action items.
• Coordinate transportation, parts movement, and third-party service providers when required.
• Maintain accurate records and real-time updates within company systems to support operational efficiency.

What You'll Bring

• 2-4 years of experience in a coordination, administration, service support, project support, or operations-related role.
• Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication and customer service skills with a proven ability to build strong working relationships.
• Exceptional attention to detail and accuracy when managing documentation, records, and administrative processes.
• Strong problem-solving and critical-thinking abilities with a proactive approach to resolving issues.
• Proficiency with Microsoft Office applications and business systems.
• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• Experience within heavy equipment, construction, mining, forestry, transportation, industrial services, or customer service environments is considered an asset.

Important Details

• This position is on a 7x7 shift rotation with no assistance for fly in fly out

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits from day 1
• This role is eligible for Finning's Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical and personal well-being