Service Coordinator-Tuzigoot Village

About the role

Position: Service Coordinator

Location Address: Tuzigoot Village 1600 East Skyline Dr., Cottonwood, AZ 86326

• Work Type: Part - Time (12 hours a week)
• Schedule: Tuesday, Wednesday, Thursday 9:00am-1:00pm
• Pay: $22.00 per hour

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. With more than 360 communities across the U.S., we are the nation's largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled

Your Impact

As a Service Coordinator, you won't just fill a role - you'll be a trusted advocate, a resource navigator and a vital connection point for our residents. We're seeking someone who's passionate about empowering residents in our senior housing community to live independently and confidently by connecting them to valuable programs and resources that enhance their quality of life and independence!

Where You'll Work

• Tuzigoot Village is an affordable senior housing community located in Cottonwood, Arizona, offering independent living options for seniors aged 62 and over.
• Managed by National Church Residences, the community provides 30 studios, and one-bedroom apartments designed to support a comfortable and active lifestyle.
• Each unit is equipped with essential amenities, including emergency call systems, central air conditioning, and access to transportation services.

What You'll Own

• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.
• Build meaningful relationships with residents to identify needs, conduct comprehensive assessments, and create individualized service plans that support aging in place.
• Organize and promote engaging wellness, educational, and life-skills programs that address physical, emotional, and social well-being.
• Maintain an up-to-date Resource Directory of community-based services, identify low-cost providers, and advocate for residents by negotiating discounts when possible.
• Deliver compassionate, high-quality customer service by proactively addressing resident concerns and helping them navigate daily challenges.
• Collaborate with property management and external partners to ensure residents have the support they need to remain safe and successfully housed.

How You'll Stand Out

• Bachelor's degree in social work, human services, or a related field (preferred).
• 2+ years of experience in social services, ideally working with seniors, individuals with disabilities, or in housing/community-based settings.
• Strong knowledge of local resources and government programs such as Medicaid, Medicare, SNAP, transportation, and home health services.
• Demonstrated ability to advocate, organize, problem-solve, and follow through to connect residents with the support they need.
• Excellent communication, documentation, and organizational skills, with attention to detail in record keeping and service planning.
• Comfortable using Microsoft Office and case management systems for documentation and reporting.
• Compassionate and resident-centered, with a commitment to confidentiality and empowering independent living.