Service Coordinators

Summary

Charlton Oil and Propane in Charlton is seeking to fill a full-time experienced year-round permanent SERVICE COORDINATOR position for first shift, 40 hours/wk., Mon.-Fri., 8-hour shifts, wage $24-27.50/hr. who will manage the process of new customer installations, service calls, and annual cleanings.

The Service Coordinator will be responsible for the efficient scheduling and dispatching of the Master Plumber, LP Gas Installer and the Service Technicians, ensuring timely and effective service delivery to clients. This role involves scheduling and emergency scheduling, managing work orders, and the processes of permitting and communicating with customers.

The Service Coordinator will also handle administrative tasks and provide support to ensure smooth operations within the service team. This role requires good organization, ability to multitask, customer relations and working with a team of service technicians. Previous experience in the energy industry, contracting, construction, or home improvement is desired.

Duties

Service Operations

• Manage daily operations of service activities, ensuring timely and efficient dispatching and job completion.
• Manage permit applications, track inspections, and approvals. Learn permitting processes based on each town served.
• Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow-up services when necessary.

Customer Service

• Communicate with customers via phone, email, or online portals to confirm appointments, provide service updates, and address any scheduling conflicts or changes.
• Address and resolve any issues or emergencies that arise during service delivery.
• Reallocate resources and reschedule appointments as needed to meet client needs.

Safety and Compliance

• Ensure service activities comply with regulations and safety standards.
• Learn basic gas and oil regulations/codes and participate in regular classroom and online training.

Requirements

• Experience working within a team of contractors/service employees
• Proven experience in scheduling, customer service, or administrative roles.
• Experience using online service scheduling tools like housecallpro, jobber, servicetitan or similar a plus.
• Relevant experience in the energy industry, contracting, construction, or home improvement is desired
• Strong communication and customer service abilities
• Strong organizational and problem-solving skills
• Ability to learn and participate in classroom and online training
• Able to pass CORI check