Service Customer Experience Coordinator - BMW of Fairfax

Key Responsibilities

• Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns
• Answer incoming Service Department calls and assist customers with scheduling appointments
• Coordinate with Service Advisors to ensure a smooth customer experience
• Process customer payments, close repair orders and handle cashiering responsibilities
• Maintain accurate loaner vehicle records and assist with fleet availability
• Greet customers professionally and provide assistance with service-related questions
• Communicate effectively with customers and internal departments
• Assist with additional administrative and service support duties as needed

Qualifications

• Excellent customer service and communication skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Comfortable handling multiple phone lines, scheduling systems and payment transactions
• Detail-oriented, dependable and professional
• Previous automotive dealership, customer service or administrative experience preferred
• Ability to work collaboratively with Service Advisors and management

What We're Looking For

• Someone who takes ownership of their responsibilities, enjoys working with customers and understands the importance of accuracy, efficiency and teamwork.
• If you're someone who thrives in a busy environment and takes pride in delivering exceptional customer service, we'd love to hear from you.
• Apply today to join the BMW of Fairfax team!

Additional Information

.It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.