Service Delivery Manager

About the role

• Axos Bank
• Target Range: $120,000.00 /Yr. - $153,000.00 /Yr.
• Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• Eligible for an Annual Discretionary Cash Bonus Target: 10%
• Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
• These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and business units, ensuring projects are delivered with rigor, vendor and procurement relationships are managed effectively, and cross-functional priorities move forward with accountability.

Responsibilities

• Serve as primary liaison between Verdant IT/Product and Axos PMO, ensuring all active projects are registered, tracked, and reported in accordance with Axos governance standards
• Manage the end-to-end procurement lifecycle for software and vendor contracts
• Facilitate sprint ceremonies, IT governance meetings, and cross-functional project status reviews
• Maintain the IT/Product project portfolio dashboard with real-time status, risks, milestones, and resource utilization
• Track and report progress against IT/Product OKRs on a weekly and quarterly basis
• Identify and drive elimination of process friction points in IT service delivery and project execution
• Support internal and external audits by maintaining accurate IT documentation, evidence packages, and control artifacts in coordination with Compliance and Risk teams
• Bring an AI-forward mindset to service delivery, proactively identifying opportunities to incorporate automation and AI tools into IT operations, reduce manual effort, and improve delivery speed across the team

Requirements

• Bachelor's degree required
• 5+ years of experience in project or program management, IT operations, or technology delivery
• PMP certification or equivalent strongly preferred
• Demonstrated experience working within a formal PMO framework
• Strong organizational, communication, and stakeholder management skills
• Experience managing vendor relationships and procurement processes
• Financial services or regulated industry experience preferred

Preferred

• Experience in a bank or regulated financial institution environment
• Proficiency in project tracking tools such as Microsoft Project, Azure DevOps, or GitHub
• Experience managing offshore or nearshore development contractors
• Understanding of Agile/Scrum delivery alongside waterfall project management

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.