Service Delivery Manager

Vultr Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

Join Vultr

Vultr is seeking a highly skilled and experienced Service Delivery Manager to make sure what we promise customers is what they receive. You will be a customer-facing program manager, running delivery for several customer engagements at once and owning parts of larger programs alongside a Senior Service Delivery Manager. The engineering and operations teams do the technical work; you coordinate it, keep it moving and keep the customer informed. You will also plan and run cross-functional initiatives that improve how Vultr operates.

The ideal candidate is an organized, technically fluent program manager who keeps several engagements moving at once and works comfortably with customers and engineers alike. This is a highly visible role in a high-growth technology company, which will require ownership of outcomes you don't directly control, clear communication, and the persistence to follow work through to completion.

You'll see delivery from every angle, from fast-moving customer engagements to multi-month AI infrastructure programs. Service Delivery is a new function at Vultr, and the practices you help establish will shape how it grows. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.

Key Responsibilities

• Manage delivery for multiple concurrent customer engagements, from contract signature through go-live and customer acceptance.
• Act as the customer's day-to-day delivery contact, working alongside the account manager who owns the overall relationship.
• Scope each engagement with the customer and internal teams, turn it into clear requests for the teams doing the work, and follow each one through to completion.
• Track what was promised to each customer and confirm it has been delivered before the engagement closes.
• Manage each customer's transition to ongoing account management and support, making sure the receiving teams have what they need.
• Own defined workstreams on larger strategic programs, under the direction of a Senior Service Delivery Manager, who remains the customer's primary contact.
• Advocate for the customer inside Vultr: raise their priorities, flag risks early and escalate delays that can be avoided.
• Report clear, accurate status to customers and internal stakeholders, drawing on what teams already track.
• Plan and run cross-functional internal initiatives, including coordination with external partners and vendors where needed.
• Apply and improve the team's delivery methods, templates and standards.

Qualifications

• 5-8 years of program or project management experience, including at least 3 years in customer-facing delivery of cloud, data center, hosting or infrastructure services.
• Experience managing several concurrent engagements with different customers, scopes and timelines.
• Technical fluency with cloud and bare metal infrastructure (servers and GPUs, networking, storage, container platforms), enough to scope work and write clear requests for engineering teams.
• Ability to lead through influence with engineering, operations and sales teams.
• Strong organization and follow-through, and a calm, solution-oriented approach when plans change or issues arise.
• Clear written and verbal communication with customers and internal teams.
• Proficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools.
• Ability to travel up to 15% to customer sites and data centers.
• Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones.
• Preferred: PMP, CAPM or equivalent certification; ITIL Foundation; experience with AI or GPU infrastructure.

Compensation $135,000 - $150,000

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

Inclusion & Privacy

• We also take your privacy seriously.
• We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023.
• Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications.