Service Delivery Technician
- Pay
- $20 – $33 per hour
- Location
- Redlands, CA
- Listed
- Today
Overview
Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.
Responsibilities
- Resolve request/issues in person and remotely via phone support, IM, or email
- Monitor and maintain service queue based on established service level agreements
- Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
- Assist with testing and evaluating various software applications in support of future deployments
- Troubleshoot and repair desktop technologies, printers, and handheld devices
- Assist with departmental moves, adds, and changes
- Assist with maintaining up-to-date documentation within service desk knowledge base
- Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software
Requirements
- 1+ years of relevant experience
- Experience with helpdesk and/or end user support
- Excellent communication and customer service skills
- Ability to troubleshoot and recommend solutions
- Ability to work effectively in a fast-paced team environment as well as independently
- Desktop/Laptop hardware and software support
- Ability to lift up to 50 pounds
- Team player
- Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information.
- High school diploma or equivalent
Recommended Qualifications
- Bachelor's degree preferred
- Experience with Exchange, VPN, Active Directory, and Office Products
- A+ or similar certification
- #LI-onsite
- #LI-TM1
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.
Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is $19.95 - $32.55 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process.
We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Equal opportunity and legal notices
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
From Esri's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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More at Esri
All Esri jobsCommon questions
What is the salary for the Service Delivery Technician role at Esri?
The Service Delivery Technician posting at Esri states compensation of $20 – $33 per hour. Final pay may depend on location, experience, and interview evaluation on Esri's official career site.
Where is the Service Delivery Technician job at Esri located?
This Service Delivery Technician position at Esri is located in Redlands, CA. Always check Esri's application page for specific state eligibility or relocation policies.
How do I apply for the Service Delivery Technician position at Esri?
This listing links directly to Esri's Greenhouse application page. You can apply directly on Esri's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.