Service Desk 3/SD3 (40196pho)
- Location
- Columbus, OH · On-site
- Job type
- Contract
- Level
- Lead / Staff
- Experience
- 5+ years
- Listed
- 31 days ago
Skills & highlights for this role
- Background check
- Elixir
- Unisys Enterprise Output Manager (EOM)
- troubleshooting
- procedure documentation
Also useful
- A+ certification
- ITIL
- Microsoft certifications
About the role
The SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
- Understanding of Elixir and document creation.
- Understanding of Desktop Support and Services.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
Mandatory Requirements/Time
- 5 total years I.T experience.
- 3 years of Elixir/document creation experience.
- 3 years Unisys Enterprise Output Manager (EOM).
- 5 Years Troubleshooting experience
- 3 years experience documenting procedures and training on those procedures
Desired Skills/Time
- Certifications A+ series
- Certifications in Microsoft tools and technologies.
- ITIL Knowledge and ITSM Tools
Additional Information
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
Third Party Candidates
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
About the Company
IDEALFORCE has a CONTRACT position available immediately for a Elixir /Unisys EOM consultant to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face. Only LOCAL CANDIDATES are considered for this role.
Equal opportunity and legal notices
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
From IDEALFORCE LLC's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Service Desk 3/SD3 (40196pho) job at IDEALFORCE LLC located?
This Service Desk 3/SD3 (40196pho) position at IDEALFORCE LLC is located in Columbus, OH (On-site). Always check IDEALFORCE LLC's application page for specific state eligibility or relocation policies.
What qualifications are required for Service Desk 3/SD3 (40196pho) at IDEALFORCE LLC?
For the Service Desk 3/SD3 (40196pho) role, IDEALFORCE LLC highlights 5+ years of relevant experience; experience with Elixir, Unisys Enterprise Output Manager (EOM), troubleshooting, procedure documentation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Service Desk 3/SD3 (40196pho) position at IDEALFORCE LLC?
This listing links directly to IDEALFORCE LLC's SmartRecruiters application page. You can apply directly on IDEALFORCE LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.