Service Desk Analyst
- Location
- Pontiac, MI
- Job type
- Contract
- Level
- Mid-level
- Listed
- 31 days ago
Skills & highlights for this role
- application support
- incident troubleshooting
- software implementation
About the role
Below are some of the required skills that they are looking for.
- Resource will not work on service desk but be assigned to a particular customer team for application support with the below job description.
- Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
- Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors. Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
- Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
- Initiates Information Technology determined process re-engineering methods in operating departments.
- Utilizes current county-wide and/or department specific software to complete assignments. Must have good organization and analytical skills and be an excellent communicator both written and verbally.
Additional Information
All your information will be kept confidential according to EEO guidelines.
From Infojini Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Service Desk Analyst job at Infojini Inc. located?
This Service Desk Analyst position at Infojini Inc. is located in Pontiac, MI. Always check Infojini Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Service Desk Analyst at Infojini Inc.?
For the Service Desk Analyst role, Infojini Inc. highlights experience with application support, incident troubleshooting, software implementation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Service Desk Analyst position at Infojini Inc.?
This listing links directly to Infojini Inc.'s SmartRecruiters application page. You can apply directly on Infojini Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.