Service Desk Analyst

Position Details

• Job Title: Service Desk Analyst
• Location: Columbus, OH 43215
• Duration: 12+ months (Strong possibility for an extension)

Requirement

• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause.
• Understands process to test, and put changes in production.
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
• Special Note: The consultants will be working shift work and weekends. We are running a 24/7 operation. This consultant will work Tuesday - Saturday from 11:30 PM to 8 AM. Holiday coverage will be expected.

Roles & Responsibilities

• Strong communication/ leadership skills.
• Strong influence, collaboration and negotiation experience.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
• Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably using the English language.

Requires Skills

• 8 total years I.T experience.
• 4 Years SCCM or SMS like experience
• 4 Years PowerShell scripting experience in a production environment
• 8 years customer service experience
• 10 Years Troubleshooting experience
• 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
• 5 years' experience with Active Directory including tools like ADUC.
• Contributes to continuous process improvements to increase the efficiency of section.
• Excellent communication skills both written and oral.

Desired Skills

• Certifications A+ series
• Certifications in Microsoft
• PowerShell 3.0 scripting background.
• Certifications in Microsoft tools and technologies.
• ITIL Knowledge and ITSM Tools

Additional Information

All your information will be kept confidential according to EEO guidelines.