Service Desk Associate
- Location
- Gettysburg, PA
- Listed
- Today
About the role
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!
Location Address: 735 Old Harrisburg Road
Essential Duties and Responsibilities
The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned:
- Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom.
- Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company and legal guidelines for tobacco sales.
- Performs refunds or exchanges while following company policy to ensure a quality customer service experience. Communicates pricing, quality, and other concerns to appropriate managers/associates.
- Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies.
- Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
- Responsible for all tenders including cash, checks, debit/credit slips and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
- Maintains knowledge of store layout to answer customer questions. Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
- May complete other duties of staff as required by management.
Supervisory Responsibilities
This position currently has no supervisor responsibilities.
Qualification Requirements
To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.
Equal opportunity and legal notices
Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
From Weis's careers page, first listed on Rolev.ai on November 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Service Desk Associate job at Weis located?
This Service Desk Associate position at Weis is located in Gettysburg, PA. Always check Weis's application page for specific state eligibility or relocation policies.
How do I apply for the Service Desk Associate position at Weis?
This listing links directly to Weis's Workday application page. You can apply directly on Weis's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.