Service Desk Reporting Specialist
- Pay
- $81,000 – $154,700 per year
- Location
- Washington, DC
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 31 days ago
Skills & highlights for this role
- US Citizen
- Public Trust clearance
- SQL
- Splunk
- Dynatrace
- Tableau or Power BI
Also useful
- Python
- ITIL
- CloudWatch
- predictive dashboards
Key Responsibilities
- Own and drive the full operational reporting lifecycle, including defining standards for report intake, prioritizing deliverables, and managing both ad-hoc and scheduled reporting pipelines.
- Architect, build, and maintain enterprise dashboards, synthetic monitoring alerts, and performance visualizations using Splunk, Dynatrace, CloudWatch, and modern business intelligence platforms.
- Write, optimize, and execute complex SQL queries and data analysis scripts to extract, manipulate, and validate system, incident, and transactional data.
- Collaborate with service desk leadership and senior clients to define, refine, and track KPIs and SLAs aligned with organizational goals.
- Analyze performance trends to identify bottlenecks, incident patterns, and processing delays; translate raw data into structured, executive-ready insights and presentations.
- Establish and maintain procedures for data auditing, cleaning, and validation; automate manual data collection processes to improve workflow efficiency.
- Synthesize diverse datasets into cohesive narratives, trends, forecasts, and performance summaries tailored for both technical and non-technical audiences.
- Manage the reporting request queue, define scopes, set expectations, and lead reporting initiatives with minimal supervision while demonstrating strong ownership and leadership.
Required Qualifications
- Must be a U.S. Citizen with ability to obtain a Public Trust clearance
- Strong experience in operational reporting, analytics, or business intelligence roles, preferably within service desk or IT operations environments.
- Proficiency in SQL for complex querying, data extraction, and performance optimization.
- Hands-on experience with Splunk, Dynatrace, CloudWatch, and at least one BI platform (PowerBI, Tableau, or similar).
- Advanced skills in Excel and data manipulation, including large-dataset handling.
- Ability to design dashboards, synthetic monitoring alerts, and performance visualizations.
- Strong analytical skills, with the ability to identify trends, diagnose issues, and produce clear, actionable insights.
- Demonstrated ability to communicate complex findings to both technical and non-technical stakeholders.
- Experience managing multiple reporting requests simultaneously, with strong prioritization and organizational abilities.
Preferred Experience
- Experience architecting reporting frameworks, operational reporting standards, or automated data pipelines.
- Proficiency in Python for analytics scripting or data processing automation.
- Background in ITIL, service management environments, or service desk operations.
- Experience forecasting trends, developing predictive dashboards, or creating executive-level performance narratives.
- Prior exposure to data quality management, data auditing practices, or building repeatable data validation workflows.
- Demonstrated ability to lead small initiatives, mentor colleagues, or influence reporting strategy within a team.
Pay and benefits
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.
Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$81,000—$154,700 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.
This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
About Accenture Federal Services
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Equal opportunity and legal notices
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity.
From Accenture Federal Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Service Desk Reporting Specialist role at Accenture Federal Services, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Service Desk Reporting Specialist role at Accenture Federal Services?
The Service Desk Reporting Specialist posting at Accenture Federal Services states compensation of $81,000 – $154,700 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Accenture Federal Services's official career site.
Where is the Service Desk Reporting Specialist job at Accenture Federal Services located?
This Service Desk Reporting Specialist position at Accenture Federal Services is located in Washington, DC. Always check Accenture Federal Services's application page for specific state eligibility or relocation policies.
What qualifications are required for Service Desk Reporting Specialist at Accenture Federal Services?
For the Service Desk Reporting Specialist role, Accenture Federal Services highlights experience with SQL, Splunk, Dynatrace, Tableau or Power BI. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Service Desk Reporting Specialist position at Accenture Federal Services?
This listing links directly to Accenture Federal Services's Greenhouse application page. You can apply directly on Accenture Federal Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.