Service Desk Technician III
- Location
- United States
- Listed
- Today
About the role
As a Service Desk Technician III, you will be responsible for managing and resolving elevated support desk tickets escalated from Tier 2 or directly assigned to you when necessary. Your primary focus will be to fully resolve complex tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent further escalations by providing advanced first-touch resolution whenever possible.
Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process.
From The Purple Guys, An Ntiva Company's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Service Desk Technician III job at The Purple Guys, An Ntiva Company located?
This Service Desk Technician III position at The Purple Guys, An Ntiva Company is located in United States. Always check The Purple Guys, An Ntiva Company's application page for specific state eligibility or relocation policies.
How do I apply for the Service Desk Technician III position at The Purple Guys, An Ntiva Company?
This listing links directly to The Purple Guys, An Ntiva Company's application page. You can apply directly on The Purple Guys, An Ntiva Company's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.